DNcall lets you focus on your marketing efforts while ensuring compliance with all relevant Do Not Call laws
Whether you have one call center or one hundred - or an agent network that numbers in the thousands, DNcall can fit your Do Not Call compliance needs.
Customize your Do Not Call solution with these features
Ease the burden and expense of compliance by outsourcing any or all of your internal marketing compliance operation to the experts at PossibleNOW
Streamline compliance by checking phone numbers against single filter or multiple filter sets. Web Services is ideal for smaller campaigns with record sets of 1,000 phone numbers or less.
Call centers can use Web Services to instantly check on the Do Not Call status of a single phone number.
SFTP (Secure File Transfer Protocol) is an easier, faster and more secure way to scrub your campaign files - even large files! Instead of logging into your DNCSolution account and manually uploading and scrubbing files, you can use SFTP to automate the file scrubbing process.
With PossibleNOW's in-house development team and our Managed Services group, we can offer services to integrate DNCSolution into existing applications such as CRM systems or with your existing business processes. This can save you time and effort.
The Federal Communications Commission (FCC) requires that a company obtain written consent from a consumer before delivering any type of advertisement or telemarketing call that uses an automatic telephone dialing system to any mobile device.
The FCC rules mean that telemarketers can no longer rely on oral or implied consent. Implied consent refers to the assumption that a consumer who provided a mobile phone number to a company was willing to be called on that device. Neither oral nor implied consent now meet the FCC requirements for prior express written consent.
We have the tools to solve this problem! Here's how:
If the application determines that the phone number is a landline, you can capture and save the information for later use to show an established business relationship with the consumer. You must maintain this data for historical and reporting purposes and to ensure compliance with the FCC recordkeeping rules.
DNcall's optional Notification feature can automatically re-scrub your calling lists saving you time and effort.
Federal laws dictate how often you must scrub your calling lists. You must scrub against the wireless ported numbers list every 15 days. You must re-scrub your calling lists against the National Do Not Call Registry every 31 days.
Safely call customers and prospects whose phone numbers are on a Do Not Call list by properly utilizing Established Business Relationship exemptions.
The federal EBR exemption lets direct marketers call consumers for up to 18 months following the last transaction (order, ship date or payment) and 3 months from last inquiry. Individual state laws vary regarding this exemption.
The US government puts the burden of proof that a business relationship exists on you. EBR Manager identifies the Do Not Call phone numbers on your list and the exact federal and/or state jurisdictions that apply. This ensures that any exemption you apply is based on a valid EBR exemption rule. You’ll have the complete reporting to show that you are following the law and using this exemption correctly.
If your organization works with an agent network or has branch offices, DNCQuickcheck is the compliance solution for you! DNCQuickcheck lets your agents instantly check the Do Not Call status of phone numbers. Can be used stand-alone or with DNCSolution.
The RND lets callers or caller agents validate the status of a phone number (i.e., whether or not the number has been permanently disconnected after the date of consent provided by the Caller/Caller Agent). The RND tracks disconnected landlines, wireless numbers, and VOIP.
The RND is available for use as of November 1st, 2021 and companies who are not verifying numbers against it are at risk of violating the TCPA.
DNCSolution provides access to the RND as an optional, value-added service, and PossibleNOW acts as a Caller Agent on our clients’ behalf. DNCSolution will provide a seamless integration to this database to ensure you maintain compliance with all federal regulations for calling landlines, wireless, and VOIP numbers.
Learn more about the RND and how PossibleNOW can help you.